WORK EXPERIENCE

Kompaneers, Hamburg - DevOps Consultant

OCTOBER 2023 - ...

• Conception, planning and implementation of customer projects in the areas of integration and cloud migration.
• Administrative support for the company and its customers in the use of IT systems.
• Carrying out trainings and workshops.

Sabbatical/Twitch Streamer

JANUARY 2021 - JANUARY 2023

• Built an active community of 300+ people with a dedicated discord server.
• Explored diverse career paths and re-defined my professional and personal goals.

Jimdo, Hamburg - Team Lead CX

JANUARY 2020 - DECEMBER 2020

• Led 15 Customer Support Agents, optimizing operations and priorities.
• Provided constructive feedback, fostering a supportive work environment.
• Implemented workflows to streamline team operations improving their SLAs.
• Facilitated collaboration with technical teams for strategic initiatives.

Goodgame Studios, Hamburg — Senior Customer Support Representative

JULY 2017 - DECEMBER 2019

• Main point of contact between Customer Service and Live-ops Departments (Product, Game Devs, Game Design, Game Balancing, Monetization).
• Pre-Client Managing - responsible for testing and reporting the status of new features during their first run in the live environment.

Goodgame Studios, Hamburg — Learning & Development Coach

NOVEMBER 2015 - JUNE 2017

• Led product trainings and workshops for 120 agents.
• As a product expert, owned and maintained internal Knowledgebase.

Goodgame Studios, Hamburg — Customer Service Representative

OCTOBER 2014 - OCTOBER 2015

• Resolved customer issues via a ticketing system.
• Used Support Backend to analyze user data and track their activity.